At Horobix, your satisfaction is our top priority. We are committed to providing high-quality products and delivering a positive shopping experience. To ensure transparency and fairness, we’ve created a straightforward refund and returns policy that caters to the specific nature of our merchandise.
1. Eligibility for Returns and Refunds
To maintain the quality of our products, we accept returns and process refunds only under the following conditions:
- Defective or Damaged Products: If your order arrives damaged or defective, contact us within 3 days of receiving your item. We will assist you in resolving the issue by offering a replacement or store credit, depending on the situation.
- Incorrect Products: If you receive an item different from what you ordered, please notify us within 3 days of receiving your purchase. We will promptly arrange for the correct item to be sent to you.
2. Return Conditions
For returns to be accepted, the following conditions must be met:
- Products must be in new, unused condition, with all original packaging and tags intact.
- Return requests must be made within 3 days from the purchase date.
- You must provide proof of purchase (order number, receipt, etc.).
Please note, customized or personalized items cannot be returned or refunded unless they arrive damaged or defective.
3. Non-Refundable Products
Certain items are not eligible for return or refund, including:
- Products that have been used, worn, or altered.
- Sale items or products purchased during promotional events.
- Digital items, gift cards, and other non-physical products.
4. How to Initiate a Return
To begin the return process, follow these simple steps:
- Contact Us: Reach out to our customer support team via [email address] within 3 days of receiving your order to request return approval.
- Provide Details: Include a brief description of the issue and, if applicable, photos of any defects or damage to the item.
- Follow Instructions: After your return is approved, we will send you detailed instructions on how to return the item.
Please note: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
5. Refund Process
Once we receive and inspect the returned item, we will inform you about whether your refund is approved. If approved, your refund will be processed and issued to your original payment method or as store credit within 7 business days.
6. Special Circumstances
We understand that there may be unique situations. If you believe your case requires special attention, please reach out to our customer support team. We will do our best to accommodate your request.
7. Contact Us
For any questions regarding our refund and returns policy, please don’t hesitate to contact us:
- Address: 1518 Stellar Dr, Kenai, Alaska 99611, USA
- Phone: (907) 283-0548
- Email: [email protected]
Thank you for choosing Horobix. We value your trust and look forward to providing you with excellent products and service.