At Horobix, we are committed to ensuring that your order is delivered safely and promptly. Our shipping policy provides clear and detailed information about our shipping methods, delivery times, and associated charges.
1. Order Processing Time
After receiving your order confirmation, we process all orders within 1 to 2 business days (excluding weekends and holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
2. Available Shipping Methods & Estimated Delivery
We offer the following shipping options to meet your needs:
- Standard Shipping
- Delivery Time: 12 to 15 business days
- Details: Ideal for customers who are not in a rush, our standard shipping offers a cost-effective delivery service.
- Expedited Shipping
- Delivery Time: 8 to 12 business days
- Details: Choose expedited shipping for a faster delivery service.
Note: Delivery times are approximate and may vary based on your location, shipping method selected, and factors such as weather or customs clearance.
3. Shipping Costs
Shipping fees are calculated during checkout, based on the shipping method, destination, and the size/weight of your order. You’ll see the exact shipping charge before confirming your purchase.
4. International Shipping
Horobix offers international shipping to numerous countries. Shipping times for international orders depend on the destination and local postal services, and may also be affected by customs processing.
Be aware that customs duties, taxes, or additional fees may apply to international shipments, and these charges are the responsibility of the recipient.
5. Track Your Order
Once your order is shipped, we will send a confirmation email containing a tracking number. This will allow you to monitor your shipment’s progress online.
Please allow 24-48 hours for the tracking system to be updated after the package is dispatched.
6. Shipping Delays
While we strive to meet the estimated delivery times, external factors like extreme weather, national holidays, or customs processing may cause delays. If your shipment experiences a significant delay, we will keep you informed of the situation.
7. Lost or Damaged Packages
If your order is lost or damaged, contact us immediately at [email address]. We will assist you in resolving the issue, whether by replacing the item or issuing a refund.
8. Address Accuracy
Ensure that all your shipping details are correct when placing your order. Horobix is not responsible for delays or issues resulting from incorrect or incomplete shipping addresses. Double-check your address during checkout to avoid problems.
9. Get in Touch
If you have any questions or concerns about our shipping policy or need assistance, please contact us at:
- Address: 1518 Stellar Dr, Kenai, Alaska 99611, USA
- Phone: (907) 283-0548
- Email: [email protected]
Thank you for choosing Horobix! We appreciate your trust and look forward to providing you with an outstanding shopping experience.